Question 1

What is Velora's Place?

Accepted Answer

Velora's Place is a Canadian online retailer of curated intimate wellness products with English and French shopping experiences.

Question 2

Who is Velora's Place for?

Accepted Answer

Velora's Place serves adults of legal purchasing age who are looking for intimate wellness products and private shopping.

Question 3

What makes Velora's Place different from other retailers?

Accepted Answer

Velora's Place offers a curated product selection, English and French shopping, and discreet shipping in plain, unmarked packaging.

Question 4

Does Velora's Place ship to Canada and the US, and how much does shipping cost?

Accepted Answer

Velora's Place ships to Canada and the US: Canadian orders of $75 CAD or more and US orders of $150 CAD or more ship free. Below those thresholds, Canadian shipping uses live Canada Post rates and US shipping is $20 CAD; an estimated import/duty fee is added to US orders at checkout.

Question 5

How long does shipping take?

Accepted Answer

Velora's Place typically ships orders within 1–2 business days of payment confirmation. Standard delivery takes 5–10 business days in Canada and an estimated 7–14 business days in the US; remote locations, customs, or carrier delays may take longer.

Question 6

Where is Velora's Place based?

Accepted Answer

Velora's Place is a Canadian online retailer serving customers in Canada and the United States.

Question 7

How is my order packaged — will anyone know what's inside?

Accepted Answer

Every order ships in a plain, unmarked box with a neutral return address. There are no product images, brand logos, or category labels visible on the outside of the package.

Question 8

What does body-safe mean?

Accepted Answer

Body-safe means the materials touching your skin are non-porous, hypoallergenic, phthalate-free, BPA-free and latex-free. Every product we carry is selected to meet that standard.

Question 9

What materials are your products made from?

Accepted Answer

Most of our toys use medical-grade silicone, ABS or borosilicate glass, with hardware sealed against moisture. Each product page lists the exact material so you can check before you buy.

Question 10

How do I clean my products?

Accepted Answer

For most items, mild unscented soap and warm water is enough. Rinse thoroughly and air-dry on a clean towel. Specific cleaning notes (and what to avoid, like alcohol or silicone-based lubricants) are on each product page.

Question 11

What appears on my billing statement?

Accepted Answer

Charges from Velora appear on your card or bank statement under a generic descriptor — typically VLR WELLNESS — with no reference to the nature of the products purchased.

Question 12

Is my personal information kept private?

Accepted Answer

Yes. We only collect what we need to fulfill your order, we never sell or rent customer data, and we transmit and store everything over encrypted connections. See our Privacy Policy for the full breakdown.

Question 13

Why are all sales final?

Accepted Answer

Because of the deeply personal and hygienic nature of what we sell, products can't be re-stocked once they leave our fulfillment centre. Your statutory consumer-protection rights still apply, and we honour them in full.

Question 14

What do I do if my product doesn't work on arrival?

Accepted Answer

Email care@velorasplace.com within 24 hours of delivery with the subject CLAIM — Order #[your order number], a description of the issue, and your unboxing video. Our team will review and follow up with next steps.

Question 15

Do I need to record my unboxing?

Accepted Answer

Yes — to qualify for a claim review you must record a continuous, unedited unboxing video showing the sealed outer package, the seals being broken on camera, and the first attempt to power on the product. Without it we can't review the claim.

Frequently Asked Questions

About and shipping

What is Velora's Place?

Who is Velora's Place for?

What makes Velora's Place different from other retailers?

Does Velora's Place ship to Canada and the US, and how much does shipping cost?

How long does shipping take?

Where is Velora's Place based?

Orders & Shipping

Products

Privacy

Policy